RETURN_TO_INDEX

U.S. Air Force · Platform One

Designing an AI assistant projected to cut support tickets by 40%

Platform One is the Air Force's flagship software factory, serving secure software delivery to over 250 defense development teams worldwide.

But after a rushed rebrand, users couldn't find the answers they needed on its website. Sometimes they couldn't even find how to ask for help. Emergency fixes piled on top of each other, and while they helped in some ways, in others they made things worse.

Platform One's homepage with the P1 Assistant widget open in the corner, answering 'I need to access Iron Bank' with steps, a Create-account button, a cited source, and a did-this-help prompt.
ROLE:
Product Designer, Interface & Conversational UX
TIMEFRAME:
20256 months
TEAM:
1 Designer2 DevelopersSecurity approverProject Manager
SCOPE:
Conversational UX flowsComponent & state libraryEscalation & routing logic flowsInterim widget re-skinFull app design

UP NEXT:

ChatVET: an AI Copilot for Veterinary Medicine

Designing an AI copilot vets say saves them about 15 minutes per case

chatVET app home screen: clinical search bar and VetMed prompt templates for veterinary professionals
01 resume

Product Designer engineering intuitive UX for complex DoD, GovTech, and AI systems.

02 X.com

Follow @andrewmarksart for design, vibe coding, the latest AI news, and things I think are cool or interesting.

03 Linked in

Connect with me on LinkedIn /in/andrewmarksart/ as I build projects in public on AI agents & the future of UX.

04 GitHub

View my public work on GitHub. DM for access to select private AI and UX repositories.

05 About

Focused on how humans and AI work together. From secure DoD systems to rapid AI prototyping, I use my background to turn complex data into UX research and design that lets AI systems scale.

Reach me directly: